Full job description

Housing Income Management Officer
Southend |37 Hours | Temporary | £18.49 PH | DBS | Own Car
We are looking for an experienced Housing Income Management Officer to support residents with rent accounts, arrears and income-related issues. You will work directly with customers, carry out home visits and work with other teams to help manage rent arrears and maximise income.
Key responsibilities:
* Manage rent arrears on current and former tenant accounts.
* Contact residents to discuss outstanding rent and agree repayment arrangements.
* Take appropriate action to recover unpaid rent, following relevant procedures.
* Support residents to maximise income through welfare benefits advice and referrals.
* Prepare notices, legal documents and court reports relating to rent arrears.
* Attend court hearings and support eviction proceedings when required.
* Carry out home visits and meet residents face-to-face.
* Work with housing, tenancy management and support teams to resolve rent arrears.
* Promote and process direct debit payments and deal with payment issues.
* Maintain accurate customer records and prepare reports and correspondence.
* Respond to customer enquiries and complaints within agreed timescales.
* Work towards income collection targets and service performance standards.
* Follow housing legislation, safeguarding, data protection and equality policies.
* Build effective relationships with residents, colleagues and external agencies.
* Attend meetings and training sessions as required, including occasional evenings or weekends.
Essential requirements:
* Experience in housing, lettings, tenancy management or income management.
* Experience dealing with rent accounts, income collection and rent arrears.
* Knowledge of housing procedures, housing law and welfare benefits.
* Own car and full driving licence
* Appropriate business use motor insurance
* Must hold a current DBS check
* Physically fit & able to carry out home visits, inc climbing stairs
* Good communication and customer service skills.
* Ability to manage difficult conversations and challenging customer situations.
* Able to work independently and as part of a team.
* Good organisation skills and the ability to meet deadlines and targets.
* Confident using IT systems and maintaining accurate records.
* Flexible to attend occasional meetings outside normal working hours.


Ready to make a difference? Put your housing and rent management experience to work in a role that makes a real impact. Contact One to One Personnel Today! or