Full job descriptionWe have an exciting opportunity with Inspire ATA! They are a flexi-job provider and you will be employed by Inspire ATA and placed with True Compliance for your apprenticeship.
True Compliance is a cloud-based building compliance management platform designed primarily for housing providers. The platform helps organisations manage safety obligations, automate reporting, track actions and maintain accurate, audit-ready records. We are looking for an apprentice to join our growing team and support customers using our software platform.
Responsibilities:
*Act as the first point of contact for customer support enquiries via the ticketing system and live chat

*Manage incoming support tickets, ensuring they are logged correctly and assigned appropriate response times

*Gather additional information from customers where further clarification is needed

*Investigate and troubleshoot user issues, identifying solutions and escalating where necessary

*Allocate tickets to the appropriate second-line support team members when required

*Monitor ticket progress and ensure customers receive regular updates throughout the resolution process

*Check completed work to ensure requests have been fully resolved before closing tickets

*Help ensure customer queries are resolved within agreed service level agreements (SLAs)

*Support customers in using the platform effectively and guide them through system features

*Respond to live chat enquiries in a professional and timely manner

*Create and maintain clear Knowledge Base articles and user guidance documentation

*Work with the Customer Relationship Team to improve customer experience and service delivery

*Learn how cloud-based software platforms operate and how technology supports business performance

*Develop technical support, troubleshooting and customer service skills while working with real customers

*Assist with identifying recurring issues and contribute to continuous improvement initiatives

*Build strong working relationships with customers and internal teams

Required skills:
*Strong organisational and time management skills

*Excellent verbal and written communication skills

*Friendly, professional and customer-focused approach

*Strong attention to detail

*Good problem-solving and analytical abilities

*Ability to prioritise workload and work to deadlines

*Comfortable learning and using new technology systems

*Ability to work independently and as part of a team

*Proactive and self-motivated attitude

*Quick learner with a willingness to develop technical skills

*Professional and discreet when handling sensitive information

The entry requirements for this programme are as follows:
*3 GCSEs (or equivalent) at grades 4+ (A-C) in any subject

*GCSE Maths and English (or equivalents) at grades 3+ (D or above)

*Prospective apprentices must not hold an existing qualification at the same or higher level as this apprenticeship in a similar subject

Please be aware: Upon a successful offer of employment, the company may complete right-to-work checks and a Basic DBS check as part of the onboarding process
Working hours: Monday to Thursday 9am - 5pm, Friday 9am - 3pm (1-hour lunch break each day)
Future prospects:
Upon successful completion of the apprenticeship, the apprentice may have the opportunity to progress into a permanent Cloud Support, Customer Success, Technical Support or Software Support role within the business.
About QA:
Our apprenticeships are the perfect way to gain new skills, earn while you learn, and launch yourself into an exciting future. With over 50,000 successful apprenticeship graduates, we’re a top 50 training provider, dedicated to helping you succeed.
Interested? Apply now!