Full job descriptionCustomer Support Officer
Red Recruitment is recruiting a Customer Support Officer in Taunton to join a not for profit private health-care provider, who is the Which? ’Recommended Provider’ for private medical insurance.
The ideal candidate will be passionate about delivering excellent customer service and have previous telephone-based experience.
Benefits and Package for a Customer Support Officer:
*Salary: £27,810 per annum, rising to £28,840 following the probationary period. With the opportunity to progress to over £34,000.
*Hours: 37 hours per week, office hours are between Monday - Fridays, 8am - 7pm and Saturdays 9am - 12pm
*Contract Type: Permanent
*Location: Taunton
Benefits:
*Additional leave
*Company events
*Company pension
*Cycle to work scheme
*Discounted or free food
*Employee discount
*Health & wellbeing programme
*Life insurance
*On-site parking
*Private medical insurance
*Referral programme
*Store discount
Key Responsibilities of a Customer Support Officer:
*Being the first point of contact for all customer enquiries
*Answering high-volume inbound calls
*Supporting the customers in their times of need including registering a claim and helping customers find the right medical professional
*Delivering the highest level of customer service
Key Skills and Experience of a Customer Support Officer:
*You should be passionate about delivering the highest level of customer service
*You will need to have previous experience working in a telephone-based role
*Being resilient is required for this role due to the fast-paced environment and sometimes complex nature of the calls
*You will need to be confident with fantastic communication skills
*You should also feel comfortable working independently as well as part of a team
If you are interested in this position as a Customer Support Officer and have the relevant skills and experience required, please apply now!
Red Recruitment (Agency)