Full job descriptionOur Client are looking for an experienced Concierge/Chauffeur to join their team at a luxury residential estate based in Richmond.

Working 4 on 4 off, hours are 7am - 7pm (1-hour unpaid lunch).

Salary is £30,000 annually.

UK driving license required and must be over the age of 30 years old.

Duties include:
*To greet residents and visitors in a welcoming manner and conduct any security or identity checks.


*To direct individuals to where they need to go and / or be.


*Confidently act as main point of contact at the front desk to all incoming residents, visitors and contractors at all times.


*Respond to phone and email enquiries in a timely and respectful manner.


*Manage resident bookings and access to amenity spaces.


*Acting as a first point of contact for queries and complaints.


*Assist with resident deliveries, key management, customer queries and service requests.


*Familiarity with the building, history and location to be able to impart knowledge and provide directions and recommendations.


*Overseeing the safe keeping of the building keys to allow access for maintenance and repairs when necessary.


*Patrol of the building to ensure that it is in good working order.


*Contributing to the maintenance of the building, reporting faults or damage to fixtures and fittings.


*Liaise with drivers, cleaning and maintenance staff to ensure that safety and cleanliness standards are maintained.


*Ensure that resident and guest spaces and the lobby areas are clean and tidy at all times.


*Always ensure effective security within the development, including the manning of CCTV.


*Dealing with lost property and locating missing items.


*Act as a liaison between residents and any department.


*Maintain inventory of supplies and order new stock as needed.


*To cover for the Driver in an emergency.


*Provide thorough handovers for all colleagues.


*Carry out daily safety vehicle checks before setting off on your journey.


*Safely transport residents to and from designated locations.


*Assist passengers with entering and exiting the vehicle, as well as handling any additional needs.


*Uphold a high standard of professionalism, courtesy, and discretion at all times.


*Ensure the safety and wellbeing of residents / passengers at all times.


*Plan and follow the most efficient routes to ensure timely arrivals.


*Maintain the vehicle in optimal condition, scheduling regular maintenance and addressing any issues promptly.


*Keep the vehicle interior clean and organized, including regular cleaning.