Full job description

We have been instructed to recruit an experienced European Road Freight Operator to join our client’s Felixstowe operation. This is an exciting opportunity to join a leading independent transport company that prides itself on providing first-class European road haulage and international freight services to its clients.


The ideal candidate will have the following skills and attributes:
*Proven experience working as a European Road Freight Forwarder, or similar experience within the industry
*Strong industry knowledge and technical expertise
*A good understanding of rates, customers and suppliers within the European road freight sector
*Excellent negotiation skills
*Outstanding customer service skills, with a professional approach to both suppliers and customers
*The ability to work on their own initiative, as well as part of a team
*An additional European language would be advantageous; however, it is not essential


Skills & Experience Required:
*Arranging and managing European road freight shipments, including part loads and full loads.
*Planning and coordinating trailer movements efficiently, ensuring collections and deliveries are monitored and completed appropriately
*Preparing accurate and competitive customer quotations
*Negotiating rates and service options with hauliers, agents and European partners
*Managing and supporting a portfolio of customers, including liaising with and updating them throughout the shipment process and handling queries or issues as appropriate
*Building strong business relationships with customers, hauliers and internal teams
*Ensuring all shipment details, costs, charges and customer records are accurately maintained and updated
*Resolving delays, service issues and supplier problems