Full job descriptionHousing Officer
Croydon
Temporary 2-3 months initially
£23 PAYE / £30 umbrella
Hybrid - 2 days in the office, 3 days working from home / visits

As the successful candidate you will manage a patch of around 650 properties in and around Croydon. You will be responsible for delivering a proactive, high-quality customer focused and efficient housing management service to residents.

You won’t deal with rent arrears, there is a separate team for that, and you will only deal with lower level ASB, anything more serious is passed to the specialist team.
At a glance you will:
*Manage and resolve any tenancy and estate management issues
*Act as a central point of contact for all resident queries
*Liaise with all departments to make sure you and your residents are up-to-date and help implement any procedures or changes
*Assist tenants with benefit claims ensuring they are receiving their full entitlement
*Estate inspections
*Succession process

What you’ll need
*Ability to demonstrate that you have extensive Social Housing experience, managing a busy patch. Managing any tenancy management issues that arise as a result of the tenancy agreement.
*Experience of maintaining successful relationships with our customers, creating trust, and building sustainable communities.
*Strong customer service experience which demonstrates that you place our customers at the heart of everything you do.
*Experience of problem-solving and demonstrating professional curiosity
Please contact me for more information or click ’apply now’
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