Full job descriptionAn exciting opportunity for an experienced Operations Administrator to join a busy and supportive team. This role combines customer service, service coordination, contract administration and reporting, making it ideal for someone who enjoys variety and thrives in a fast-paced environment.
Client Details
Our client is a well-established international organisation with a strong reputation for delivering products and services across multiple sectors. Known for their collaborative culture and commitment to employee development, they offer excellent training, long-term career progression, and the opportunity to be part of a growing and successful team.
Description
*Logging and processing customer enquiries and service requests accurately.
*Coordinating engineer schedules and service activities.
*Managing customer communications via telephone and email.
*Producing quotations and processing service-related documentation.
*Raising invoices and credit notes.
*Maintaining accurate customer records within CRM systems.
*Maintain accurate records of service requests, customer interactions, and completed tasks.
*Ensure timely communication with customers regarding service updates or changes.
Profile
A successful Operations Administrator should have:


*Previous experience in a customer service or administrative role.
*Strong organisational skills and attention to detail.
*Excellent communication and interpersonal abilities.
*Experience working to KPIs, service levels or deadlines.
*A proactive approach to problem solving.
Job Offer
*A competitive salary of £30,000-£34,000, dependent on the level of experience.
*Permanent position.
*Hybrid working.
If you’re interested in this role, apply now!