Full job descriptionBusiness Support Officer
*Contract Type: Interim, Full time hours
*Location: Initially in S4 postcode then moving to S2 postcode (Hybrid working may be available post-induction)
*Start Date: ASAP
We are seeking a Business Support Officer to provide critical administrative support to our Fire Safety Team. This role is essential for maintaining effective communication with residents and stakeholders, managing records accurately, and supporting the management of fire safety-related activities. The position involves a blend of office-based administration tasks, focusing on managing communications, processing actions within Civica, and aiding the delivery of fire safety improvement programmes.
Day-to-day of the role:
*Resident and Stakeholder Communication:*Serve as the first point of contact for fire safety-related enquiries from residents, contractors, and stakeholders.
*Manage incoming calls, emails, and correspondence professionally and with a customer-focused approach.
*Escalate complex issues appropriately and maintain regular contact with residents regarding updates and planned works.

*Fire Safety Administration:*Assist in the delivery of fire safety projects and maintain communication with residents about ongoing initiatives.
*Update and manage systems to track the status of planned works and relay accurate information to residents.
*Record and direct resident concerns through appropriate channels.

*Civica and Data Processing:*Support the administration of assessment actions and compliance activities within the Civica system.
*Ensure data is processed and updated accurately and in line with established procedures.

*General Business Support:*Provide comprehensive administrative support across the Fire Safety Team.
*Assist with scheduling, record management, and other support functions to aid service delivery.

Required Skills & Qualifications:
*Proven experience in an administrative, business support, or customer service role.
*Strong communication skills, both verbal and written.
*Competency in managing multiple priorities and working to deadlines.
*High attention to detail in record maintenance and information processing.
*Proficient in Microsoft Office and familiar with database systems.
*Capable of handling sensitive or challenging conversations with professionalism.
Desirable Skills:
*Experience in handling customer complaints or service enquiries.
Benefits:
*Opportunity to extend the contract based on performance and service requirements.
*Potential for hybrid working arrangements after the initial induction period.
*Flexible working hours with consideration for personal commitments.
To apply for the Business Support Officer position, please submit your CV and a cover letter detailing your relevant experience and why you are interested in supporting fire safety and compliance activities.