Full job descriptionWe’re supporting one of the most established operators in the student accommodation sector in the search for an Assistant Manager to support the running of a student accommodation community of over 800 beds in West London.

Reporting to the General Manager, you’ll take a hands-on role in overseeing site operations, leading a customer-facing team, delivering an exceptional resident experience and ensuring high standards of compliance across the community.

This is a fantastic opportunity to join a well-established operator, take on a visible leadership role and further develop your operational management career within a large and fast-paced environment.

Key Responsibilities:
*Support the day-to-day management of a 800+ bed student accommodation scheme
*Lead, coach and develop a team of Customer Service Advisers
*Drive an exceptional resident experience and handle escalated resident queries
*Manage team performance, development, absence and employee relations matters
*Support occupancy, resident retention and customer satisfaction initiatives
*Ensure the building remains compliant across health & safety, fire safety and statutory requirements
*Work closely with contractors and internal stakeholders to maintain high operational standards
*Monitor site performance and identify opportunities for continuous improvement
*Support key operational periods, including arrivals, departures and peak occupancy periods
*Deputise for the General Manager when required
Your Requirements:
*Experience within PBSA, BTR, residential property, hospitality or another customer-focused operational environment
*Previous experience leading, supervising or developing teams
*Strong customer service and resident engagement skills
*Experience managing complaints, escalations and challenging situations
*Understanding of compliance, health & safety and operational procedures
*Confident communicator with strong stakeholder management skills
*Highly organised with the ability to prioritise within a fast-paced environment
*A proactive and hands-on management style
What’s On Offer:
*33 days annual leave
*An additional day off for your birthday
*Employee Assistance Programme
*Medical cash plan
*Opportunity to support one of London’s largest PBSA assets
*Exposure to all aspects of site operations, compliance, resident experience and people management
*Clear progression opportunities within a well-established global student accommodation operator
*A visible leadership role managing and developing a customer-facing team