Full job descriptionHM67: HR Caseworker

Location: Whitehall | Hybrid 1-3 days onsite following induction

Salary: Competitive Day Rate | Contract ending 31/3/2027

Overview:

First Military Recruitment are currently seeking a HR Case Worker on behalf of one of our clients.

Our client encourages applications from ex-military personnel however all candidates will be given due consideration.

Duties and Responsibilities:
*Managing sensitive HR casework
*Analysing complex information and applying government policies to individual cases.
*Handling emotionally distressing content with discretion and resilience.
*Maintaining accurate case notes and correspondence records.
*Building relationships with internal and external stakeholders to support priorities.
Skills and Qualifications:
*Experience analysing complex information from multiple sources, with keen eye for attention to detail.
*Experience using government policy to make decisions.
*Experience working to strict policies and procedures.
*Ability to clearly articulate and justify decisions based on policy.
*Experienced working to tight deadlines in high pace and sensitive operational environment.
*Previous Casework Experience.
*Experience of problem solving.
*Stakeholder Management.
*Good knowledge of Data Protection.
*Demonstrates excellent communication and written skills.
*Competent with Microsoft Office 365 (Outlook, Word, PP, Excel, Teams etc.).
*Exposure to graphic/disturbing material and stories.
*Requirement to discuss up front with candidates to ensure they are resilient and ok with this.
*Empathy.
*Active SC Clearance.
Desirable:
*Home Office/Police/Immigration background.
*Experience dealing with complex cases.
Location: Whitehall | Hybrid 1-3 days onsite following induction

Salary: Competitive Day Rate | Contract ending 31/3/2027