Full job descriptionDuties:
*Serve as a point of contact for customer queries, providing timely and professional support via phone and email Accurately process customer orders, ensuring compliance with stock levels, pricing, and delivery schedules
*Coordinate with production and warehouse teams to track order status and resolve any issues
*Raise and manage purchase orders for raw materials, components, and supplies
*Communicate with suppliers to confirm pricing, lead times, and delivery accuracy
*Monitor stock levels and alert relevant teams to potential shortages or delays
* Schedule collections and deliveries with logistics providers
*Prepare delivery documentation (packing lists, labels, shipping notes) as required
*Track shipments and ensure on-time deliveries to customers and distribution partners
* Create and maintain product records in ERP or inventory systems
*Input product specifications, pricing, and categorisation details accurately
*Support updates to product catalogs, BOMs (bills of materials), and system data as needed
* Provide day-to-day administrative support to the operations and supply chain teams
*Maintain organised digital and physical records for orders, shipments, and supplier communications


Skills:
*Prior experience in an administrative, operations, or logistics support role-ideally within a manufacturing or distribution environment
*Familiarity with supply chain processes, order systems, and transport coordination
*Strong computer skills, especially in Excel and ERP systems (e.g., SAP, NetSuite, Sage)
*Excellent communication, organisational, and problem-solving abilities
*Comfortable working in a fast-paced, deadline-driven environment
*High attention to detail and a proactive, solution-oriented mindset


This is a permanent role office based Mon-Fri.