Full job descriptionIT Service Delivery Manager
London (hybrid - 3 days office)
Permanent £80,000 - £90,000
A leading law firm with UK offices is hiring an IT Service Manager following its move from a managed service to an in-house IT function. You will set the direction for the team, embed consistent standards and drive service improvement.
The role
*Lead service delivery, managing the IT Service Desk Manager and reporting to the Head of IT Service Delivery.
*Own ITIL processes across incident, problem, change, request and knowledge management.
*Own the ITSM platform, leading implementation, configuration and data-driven reporting.
*Coordinate major incidents and business continuity activity.
*Lead projects and implementations, and manage supplier performance.
About you
*Proven experience leading IT service delivery, including a service desk and suppliers.
*Experience of working in a law firm or similar professional services.
*Strong ITIL knowledge applied in practice.
*Hands-on ITSM tool experience, ideally including a new system implementation.
*Understanding of business continuity and operational resilience.
*A confident leader who can raise standards and work across technical and business teams.
*ITIL 4 Foundation or equivalent is desirable.
This is a chance to shape a newly in-house function, with real influence over process, tooling and standards.
Apply now or get in touch for a confidential conversation.