Full job descriptionWe’re supporting a leading Build-to-Rent operator in the search for a Resident Services Manager to join one of Liverpool’s flagship residential communities. This is an exciting opportunity to take on a broad operational role, working closely with an experienced General Manager and helping drive the success of a large-scale asset.

More than a traditional resident services position, the role offers exposure across operations, leasing oversight, compliance, contractor management, health & safety, resident experience and team development. You’ll be trusted to take ownership, make decisions and act as a visible leader within the building.

For ambitious residential property professionals looking to further their career, this is an opportunity to join a well-established business with a strong reputation, genuine responsibility from day one and excellent long-term development prospects.

Key Responsibilities:
*Support the day-to-day operation of a vibrant Build-to-Rent community
*Lead and develop a team of Resident Services Associates
*Deliver an exceptional resident experience from move-in through to move-out
*Oversee leasing activity, apartment turnarounds and resident retention
*Manage resident queries, complaints and service recovery
*Coordinate contractors and suppliers, ensuring high standards throughout the building
*Support compliance, health & safety and operational audit processes
*Assist with budgeting, expenditure monitoring and operational performance
*Work closely with the General Manager to drive continuous improvement and building standards
*Build strong relationships with residents, colleagues and external stakeholders
Your Requirements:
*Experience within BTR, PRS, block management, residential property management or a similar residential environment
*Strong understanding of customer service and resident experience delivery
*Experience coordinating contractors and managing operational property issues
*Exposure to health & safety, compliance and building operations
*Ability to work independently and take ownership of day-to-day responsibilities
*Comfortable handling challenging conversations and resolving issues effectively
*Strong communication and stakeholder management skills
*Organised, proactive and solutions-focused approach
*Previous team leadership or mentoring experience would be advantageous
What’s On Offer:
*25 days annual leave plus bank holidays, increasing with service
*Competitive pension scheme and a range of financial wellbeing benefits
*Private medical cover, virtual GP access and wellbeing support
*Ongoing training, development and career progression opportunities
*Significant autonomy and exposure across all aspects of Build-to-Rent operations
*Support from an experienced General Manager and wider operational team
*Long-term career development within a respected property business
*Collaborative, people-focused culture with resident experience at its core