Full job descriptionLocation: Epsom
Duration: 2-Month Temporary Assignment
Pay Rate: £16.00 per hour
Hours: Monday to Friday, 9:00am - 5:30pm (37.5 hours per week)
The Opportunity
We are currently seeking a proactive and organised Helpdesk Coordinator to join a busy and friendly team based in Epsom on a 2-month temporary contract. This is an excellent opportunity for someone with strong administrative and customer service skills who enjoys working in a fast-paced environment and acting as a key point of contact for customers and engineers.
Key Responsibilities
*Managing incoming helpdesk enquiries via phone, email and online portals.
*Logging and allocating service requests accurately onto the internal system.
*Scheduling engineers and coordinating appointments.
*Monitoring job progress and ensuring service level agreements (SLAs) are met.
*Liaising with customers, contractors and internal teams to provide updates.
*Raising purchase orders and processing relevant documentation.
*Maintaining accurate records and updating databases.
*Escalating urgent issues where necessary and ensuring timely resolution.
*Producing reports and supporting the wider operations team with administrative tasks.
About You
*Previous experience within a helpdesk, service desk, customer service or coordination role.
*Strong administrative and organisational skills.
*Excellent communication skills, both written and verbal.
*Confident using Microsoft Office, including Outlook, Word and Excel.
*Ability to prioritise workloads and work under pressure.
*High level of attention to detail and accuracy.
*Professional, reliable and customer-focused approach.
What’s on Offer?
*Immediate start available.
*Competitive hourly rate of £16 per hour.
*Friendly and supportive team environment.
*Valuable experience within a well-established organisation.
*Free parking available on site.
If you’re a confident coordinator with excellent customer service and administration skills, we’d love to hear from you. Apply today for an immediate start.