Full job descriptionOur client is a fast-growing business with a strong retail presence. They are seeking a Customer Service Advisor to join their team and play a key role in delivering an outstanding customer experience. This is a varied position combining customer service, order management and stakeholder communication, making it ideal for someone who enjoys problem-solving and working in a fast-paced environment.
Company Benefits:
*Supportive and collaborative team environment.
*Ongoing training and development opportunities.
*Hybrid working opportunities where applicable.
*Opportunity to join a growing and ambitious business.
*Long-term career progression opportunities.
Key Responsibilities:
*Providing exceptional customer service via telephone, email, social media and online channels.
*Managing customer enquiries relating to products, orders, deliveries, returns and general support.
*Processing and monitoring orders, ensuring any delivery issues are identified and resolved promptly.
*Managing returns, refunds and customer complaints in a professional and efficient manner.
*Monitoring and responding to customer reviews and feedback, escalating issues where required.
*Processing customer orders and maintaining accurate records within internal systems.
*Liaising closely with warehouse, logistics and operational teams to ensure smooth order fulfilment.
*Supporting retailer, distributor and partner communications, responding to enquiries and providing guidance where required.
*Contributing to business initiatives, projects and continuous improvement activities.
Experience and Skills Requirements
*Previous experience in a customer service, customer support or order processing role.
*Excellent communication skills, both written and verbal.
*Strong organisational skills and the ability to prioritise workloads effectively.
*Exceptional attention to detail and accuracy.
*Ability to handle customer complaints professionally and confidently.
*Comfortable using CRM, order management and customer service systems.
*Positive, proactive and solution-focused approach.
*Ability to work independently whilst contributing effectively as part of a team.
*Genuine passion for delivering an outstanding customer experience.
If you have not been contacted within 5 working days, then unfortunately on this occasion your CV has not been shortlisted.