Full job descriptionMarket Coordinator
Location: Fully Remote (UK)
Duration: 12-Month Contract
Rate: Up to £260 per day
Start Date:January 2027


Are you passionate about building strong partner relationships, solving complex problems and delivering exceptional customer experiences?


We’re looking for a Market Coordinator to join a global travel platform’s Key Accounts team. This role will see you acting as the day-to-day operational contact for a portfolio of strategic partners, supporting Key Account Managers by managing enquiries, escalations and operational activities while helping to drive partner success and engagement.


What you’ll be doing:
*Acting as the primary operational contact for strategic partners
*Responding to partner enquiries in a professional and timely manner
*Managing escalations from investigation through to resolution
*Working cross-functionally with internal teams to resolve complex issues
*Monitoring operational performance, risks and trends across accounts
*Preparing reports, insights and data for business reviews
*Supporting partners with product updates, process changes and new features
*Identifying recurring issues and recommending process improvements
*Building strong relationships with partners while delivering outstanding support
What we’re looking for:
*3+ years’ experience within Account Management, Customer Success, Partner Support or Customer Support
*Experience managing a portfolio of customer or partner accounts
*Strong escalation management and problem-solving skills
*Excellent written and verbal communication abilities
*Strong stakeholder management experience
*Ability to manage multiple priorities in a fast-paced environment
*Analytical mindset with strong attention to detail
*Experience using Salesforce or similar CRM platforms
*Experience using Google Workspace
*Jira experience would be beneficial
Nice to have:
*Travel, hospitality or marketplace experience
*Additional European languages.


This is a fantastic opportunity to join a high-performing team in a fully remote position, supporting strategic partners across Europe whilst gaining exposure to account management, customer success and partner operations on an international scale.
*Rates depend on experience and client requirements