Full job descriptionWe are looking for someone to play a key role in ensuring smooth communication between customers, suppliers, and engineers.
Your main responsibilities will include:
*Handling phone and email enquiries regarding technical / orders queries
*Liaising with customers, suppliers and engineers.
*Processing orders generated by the service department.
*Obtaining costs and delivery times
*Raising customer quotes
*Carrying out calculations based on supplier prices both in the UK and Worldwide
*Liaising with suppliers and engineers regarding technical enquiries
*Resolving delivery issues with carriers and ensuring deadlines are met
*Liaising with carriers to resolve delivery issues when required
*Providing progress updates with regards to orders and deliveries
*Keeping accurate records of enquiries, orders, and quotes for easy team access
Why Join Us?
*Excellent benefits package
*Up to £30,000
*Monday to Friday (normal office hours)
What We’re Looking For:
*Proficient with Microsoft Word and Excel
*Administration experience
*Strong numeracy and attention to detail
*Clear, confident communication and a professional phone manner
*Flexible, adaptable, and calm under pressure
*A reliable, collaborative team player