Full job descriptionWe are seeking an experienced and proactive General Manager to oversee the day to day operations of a high-end residential development.

The successful candidate will be responsible for maintaining excellent service standards, managing onsite teams, overseeing building operations and ensuring a positive experience for residents.

A key focus of the role will be resident engagement, community events, lifestyle services and building strong relationships with residents and external partners.

The ideal candidate will have a strong background in luxury residential property management, hospitality or a similar customer facing environment, with excellent leadership, organisational and communication skills.

Key Responsibilities:
Building Operations & Management
*Oversee the day to day running of the development, ensuring high standards of service, presentation and maintenance.
*Conduct regular inspections of communal areas, facilities and back of house spaces.
*Coordinate with contractors and maintenance providers to ensure repairs and planned works are completed efficiently.
*Monitor building systems and maintenance schedules.
*Identify opportunities to improve operational efficiency and reduce unnecessary costs.
*Deliver exceptional customer service and maintain positive relationships with residents.
*Act as a key point of contact for resident enquiries, requests and feedback.
*Organise and coordinate resident events, activities and community initiatives.
*Ensure communal facilities are operated safely and in accordance with relevant procedures.
*Lead, motivate and support onsite teams to deliver consistently high service standards.
*Oversee staff performance, training and development.
*Conduct regular team meetings, appraisals and performance reviews.
*Carry out occasional out of hours visits to support operations, events and staff development.
*Ensure the development operates in accordance with relevant Health and Safety legislation.
*Support fire safety procedures, risk assessments and emergency planning.
*Ensure incidents, accidents and maintenance concerns are appropriately recorded and escalated.
*Monitor contractor compliance and ensure safe working practices are followed.
*Maintain accurate operational records and ensure compliance with data protection requirements.
*Support the preparation and monitoring of service charge budgets.
*Assist with contractor tendering, procurement and service reviews.
*Section 20 consultation processes.
*Maintain accurate records, reports and operational documentation.
*Support the monitoring of contractor performance and service delivery.


Skills & Experience Required
*Previous experience in residential property management, luxury hospitality or a similar environment.
*Proven experience managing and developing onsite or customer facing teams.
*Experience organising events, resident engagement initiatives or community activities.
*Experience developing external partnerships or coordinating additional services.
*Excellent customer service and relationship management skills.
*Strong organisational skills with the ability to manage multiple priorities.
*Good understanding of building operations, maintenance and contractor management.
*Working knowledge of Health and Safety requirements within a residential or hospitality environment.
*Excellent written and verbal communication skills.
*Confident IT skills, including Microsoft Office and property management systems.
*Strong attention to detail and a proactive approach to problem-solving.
*Ability to manage sensitive information professionally.