Full job descriptionOverviewWe are seeking a motivated and customer-focused Sales & Customer Service Agent to join a busy contact centre team supporting European holiday bookings. You will handle inbound enquiries, understand customer needs, recommend suitable travel options and confidently convert calls into confirmed bookings.
This is a sales-driven position, ideal for someone who thrives in a fast-paced, target-led environment. Fluency in Dutch and English is essential.


Location: Hybrid Once Fully Trained - Canary Wharf, London
Salary: £12.79 per hour + uncapped commission (OTE £3,000 annually)
Hours: Full time: 37.50 per week, Between the hours of 8am - 8pm Monday - Friday, 8-4PM Saturday and 9-4PM Sunday. Shifts will include 1 weekend day every other week with a weekday given in lieu.
Training: Fully office-based


Key Responsibilities*Convert inbound calls into confirmed holiday bookings

*Conduct needs-based conversations to recommend tailored travel packages

*Maximise revenue through upselling and cross-selling

*Manage booking amendments, cancellations and confirmations

*Follow up on leads and support outbound activity during peak periods

*Maintain accurate customer records and follow internal procedures



What You’ll Bring*Fluent Dutch and English

*Proven success in a sales-driven or customer-facing environment

*Strong commercial awareness and confidence in closing deals

*Excellent communication and rapport-building skills

*Resilience, professionalism and a results-driven mindset

*Ability to multitask across calls, systems and admin

*Experience in travel, tourism or hospitality is an advantage

*Understanding of call centre KPIs and performance culture



What’s on Offer*Life insurance scheme

*Perkbox membership

*Eye test vouchers

*Excellent training and induction programme

*Modern, recently built premises with staff facilities

*Corporate discounts (gym, restaurants, bars, hairdressing and more)

*Smart-casual dress code

*Charity and fundraising events

*Incentives, prizes and performance rewards

*NVQ qualifications & apprenticeship opportunities

*Recommend-a-friend bonus scheme



To apply for this position, please submit an up-to-date CV, or contact Nikola or Anita on for further details.