Full job description Manchester – Tyco Park | Full-Time | Hybrid Working (2 days/week after 6 months)
Are you a master of multitasking with a passion for delivering exceptional service? Step into a pivotal role where your coordination skills keep our field operations running smoothly and our customers smiling.
What we offer
* Competitive Salary: Reflecting your skills and experience

* Generous Leave: 25 days annual leave (pro-rated in hours)

* Holiday Purchase Scheme: Buy up to 10 extra days—up to 35 days total leave

* Comprehensive Benefits:
* Pension plan (up to 7% employer match)

* Life assurance

* Employee assistance program

* Referral scheme


* Exclusive Discounts: High street brands, cycle-to-work scheme, and Johnson Controls product discounts

* Career Development: Extensive growth and advancement opportunities

* Free Onsite Parking: Hassle-free commuting

* Dress Down Fridays: Casual attire to wrap up the week

What You Will Do
As a Service Operations Specialist, you’ll be the heartbeat of our maintenance scheduling team—working closely with internal teams and national clients to ensure planned and emergency works are executed seamlessly. Your day-to-day will include:
* Coordinating engineer appointments and managing dynamic diaries

* Communicating with customers via phone and email to confirm schedules and resolve queries

* Ordering parts, securing purchase orders, and completing permits

* Navigating multiple customer portals and internal systems

* Collaborating with Service Managers to optimize engineer productivity

* Liaising with Sales, Billing, FM Helpdesk, and Subcontractors

* Supporting KPIs and reporting to the Planning Team Manager

What We Look For
Must-Haves:
* At least 1 year of customer service experience

* Excellent communication skills—written and verbal

* Strong multitasking and time management abilities

* High attention to detail and urgency

* Confident decision-making and problem-solving skills

* Proficiency in using multiple PC applications

Nice-to-Haves:
* Experience with GANT-based planning or dispatch software

* Familiarity with processing invoices and purchase orders

* Previous scheduling experience in a service or maintenance role

You will be joining a friendly, supportive team where colleagues genuinely help each other succeed. If you’re looking for a role where you can grow, feel valued, and enjoy coming to work—this could be just the opportunity for you.
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