Full job descriptionFrench Speaking Customer Service Advisor (12-Month FTC)


Are you fluent in both French and English and passionate about delivering exceptional customer service? Do you have experience managing the full order-to-cash process? If so, this could be an excellent opportunity to join a growing and supportive engineering business where you can build strong customer relationships and further develop your career.
As a key member of the Customer Service team, you will act as the primary point of contact for customers and suppliers across France, ensuring a seamless customer journey from order placement through to delivery and payment. You will play a pivotal role in maintaining customer satisfaction, supporting operational efficiency, and building long-term customer loyalty.
In return, you will benefit from hybrid working, a competitive salary, a generous holiday allowance, and genuine opportunities for professional growth and career progression.
Key Responsibilities
*Communicate with customers and suppliers across France via telephone and email.
*Manage customer orders from receipt through to completion, ensuring accuracy and timely processing.
*Support the full order-to-cash process, including order management, invoicing, payment queries, and customer account administration.
*Respond to customer enquiries and provide prompt and effective resolutions.
*Build and maintain strong relationships with customers, delivering a high level of service at all times.
*Keep customers informed of delivery schedules, order progress, and any potential delays.
*Liaise with internal departments to ensure customer requirements are met efficiently.
*Handle and resolve customer complaints in a professional and customer-focused manner.
*Maintain accurate records and update relevant systems and databases.
Skills & Experience Required
*Fluent French and English language skills, both written and spoken (essential).
*Previous experience within a customer service, customer support, or office-based administration role.
*Proven experience managing customer orders and supporting the order-to-cash (O2C) process, including invoicing and payment-related activities.
*Strong IT skills, including Microsoft Office applications, particularly Excel.
*Excellent communication and relationship-building skills.
*Strong attention to detail with excellent organisational abilities.
*Proactive, customer-focused approach with the ability to manage multiple priorities.
If you’re looking to join a company that values its employees, provides ongoing support, and offers long-term career opportunities, we’d love to hear from you. Apply today to find out more.