Full job descriptionOperations Support Coordinator
*Location: Tilbury
*Job Type: Full-time, Permanent
We are seeking a highly organised and customer-focused Operations Support Coordinator to join our client’s busy operations team. This role is perfect for someone who thrives in a fast-paced environment, enjoys managing multiple priorities, and acts as a crucial link between customers, operational teams, and external partners.
Day-to-day of the role:
*Act as a central point of contact for customers and operational teams.
*Coordinate information across various communication channels.
*Support the planning and delivery of daily operational activities.
*Monitor and update systems to ensure information remains accurate and current.
*Investigate and resolve customer and operational queries.
*Liaise with internal teams and external partners to maintain service standards.
*Manage administrative tasks and maintain accurate documentation.
*Assist with reporting and data management activities.
*Support continuous improvement and process efficiency initiatives.
Required Skills & Qualifications:
*Previous experience in a customer service, coordination, administration, or support-based role within the logistics industry
*Strong organisational skills with the ability to manage changing priorities.
*Excellent communication skills and a professional approach.
*High levels of accuracy and attention to detail.
*Confidence using Microsoft Office and other business systems.
*A proactive mindset with strong problem-solving abilities.
*The ability to build positive working relationships at all levels.
*Experience in logistics, transport, operations, or supply chain environment.
*Familiarity with industry systems, customer platforms, or data management tools is a plus.