Full job descriptionField Service Engineer
Car Parking Systems, ANPR & Kiosk Solutions
Location: Birmingham (Field-Based)
Salary: Up to £35,000 DOE + Company Vehicle + Full Benefits Package + First fix bonus scheme
Job Type: Full-Time, Permanent

The Opportunity
We are recruiting on behalf of an established technology solutions provider operating within the parking management and intelligent transport sectors. Due to continued growth, they are seeking a Field Service Engineer to support, maintain and troubleshoot a range of car parking systems, payment kiosks, ANPR technology, network infrastructure and associated software platforms across customer sites throughout the Midlands and surrounding regions.

This role would suit a technically minded engineer with experience in IP networking, software troubleshooting, IT systems, electronic fault finding and field-based customer support.

Key Responsibilities
*Installation, commissioning and maintenance of car park management systems.
*Service and support of parking payment kiosks, ticketing equipment and access control systems.
*Diagnose and resolve faults relating to:*IP networks and communications
*Switches, routers and network-connected devices
*ANPR cameras and associated software
*Windows-based operating systems and applications
*Payment and kiosk hardware
*Electronic components and peripheral devices

*Carry out preventative and corrective maintenance visits.
*Configure networked devices and troubleshoot connectivity issues.
*Investigate software-related incidents and liaise with internal technical support teams where required.
*Complete service reports and documentation accurately.
*Ensure customer SLA and response time requirements are consistently achieved.
*Provide a high level of customer service and technical support on-site.
*Participate in an on-call rota as required.

Skills & Experience Required
Essential
*Previous experience in a Field Service Engineer, IT Support Engineer, Network Engineer or Electronic Engineer role.
*Strong knowledge of:*TCP/IP networking
*LAN/WAN environments
*Network switches and routers
*Windows operating systems
*Remote diagnostics and fault finding

*Ability to diagnose both hardware and software faults.
*Experience supporting network-connected equipment.
*Good understanding of electronic and electro-mechanical systems.
*Excellent problem-solving and communication skills.
*Full UK Driving Licence.
*Ability to work independently across multiple customer sites.
Desirable
*Experience with ANPR systems.
*Knowledge of parking management systems, ticketing systems or payment kiosks.
*Understanding of CCTV, access control or intelligent transport technologies.
*CompTIA Network+, Cisco, Microsoft or similar certifications.
*Experience working within a service-level agreement (SLA) driven environment.
What’s On Offer
*Salary up to £35,000 depending on experience.
*Company vehicle.
*Company fuel card.
*First fix bonus scheme.
*Mobile phone and laptop.
*Pension scheme.
*Holiday allowance plus bank holidays.
*Ongoing technical training and career development.
*Full benefits package.
*Opportunity to work with innovative parking and smart technology solutions.

Ideal Candidate
You will be a proactive and customer-focused engineer who enjoys troubleshooting complex technical issues across software, networking and electronic systems. Comfortable working independently in the field, you’ll take pride in delivering a first-class service while supporting business-critical technology for a varied customer base.

Interested?
For a confidential discussion and full details of the opportunity, please apply with your CV. Our recruitment team is managing this vacancy exclusively on behalf of our client.

Dom @Utilise Recruitment .co .uk