Full job descriptionAt DISConsulting IT, we provide top-quality IT services and are committed to delivering exceptional customer experiences. We are focused on further enhancing our service delivery capabilities and solidifying our position as a leading IT service provider for small and medium-sized enterprises, charities, and non-profit organisations.
Responsibilities:
*Provide first- and second-line technical support to end-users, troubleshooting and resolving hardware and software issues

*Contribute and work within projects to ensure successful execution within defined deadlines, contributing to the smooth implementation of IT solutions for our clients

*Install, configure, and maintain operating systems and software applications

*Participate in client meetings, including face-to-face interactions, and pre-sales activities, providing technical expertise and building strong client relationships

*Monitor and maintain computer networks

*Analyse system logs and identify potential issues or trends

*Collaborate with other IT teams to resolve complex technical problems

*Assist in the development and implementation of IT policies and procedures

Required skills:
*About to work from the office everyday

*Have a valid full UK driving license

*Live within 45 minutes of RG24 9RA

*Happy to undergo a basic DBS check

*About to join our on-call rota (Monday – Sunday) for out-of-hours support, inconvenience payment & overtime paid

Standard entry requirements:
*3 GCSEs (or equivalent) at grades 4+ (A-C) in any subject

*GCSE Maths and English (or equivalents) at grades 3+ (D or above)

*Prospective apprentices must not hold an existing qualification at the same or higher level as this apprenticeship in a similar subject

Non-standard entry with work experience:
Relevant qualifications and/or work experience will be considered for applicants with potential to benefit from the programme.
Working hours: Monday to Friday from 8:30am to 4:30pm, with a 30-minute lunch break
Benefits:
*Company pension

*Free onsite parking

*Training / certification

*Access to health and wellbeing services

*Tea, coffee, and biscuits

*Regular socials and meals

Future prospects:
You will be working with the IT manager supporting a large number of employees and grow solid skills to become a fully trained IT technician. If we are the right fit for one another, a full time tole may be available for you after the apprenticeship.
About QA:
Our apprenticeships are the perfect way to gain new skills, earn while you learn, and launch yourself into an exciting future. With over 50,000 successful apprenticeship graduates, we’re a top 50 training provider, dedicated to helping you succeed.
Interested? Apply now!