Full job description Billing Operations Analyst
The Point, Warwick
12 months fixed term contract, Full-time, Hybrid
£29,000 to £34,000 (Dependent on experience)
At Calor, billing isn’t just about invoices — it’s a critical part of our customer experience. We’re looking for a detail-driven, analytical Billing Operations Analyst to help ensure every invoice we send is accurate, timely, and trusted.
If you enjoy solving complex data problems, improving processes, and working cross-functionally to make things better — this role offers real ownership and visibility across the business.
The Impact You’ll Make
As a key member of our Billing Operations function, you’ll act as a business owner for our billing systems and processes. You’ll safeguard billing accuracy while identifying opportunities to improve efficiency, reduce risk, and enhance the customer journey.
This isn’t just monitoring reports — it’s influencing how billing works.
What You’ll Be Doing
* Overseeing billing systems to ensure invoices are issued accurately and on time

* Investigating discrepancies, identifying root causes, and partnering with IT to resolve system issues

* Supporting Customer Service and Collections teams with billing queries, dispute resolution, and insight-led reporting

* Monitoring and reporting on KPIs, highlighting risks, trends, and opportunities for improvement

* Driving continuous improvement initiatives, including automation and process optimisation

* Creating and maintaining clear process documentation and training materials

* Managing third-party suppliers to ensure strong service delivery and cost efficiency

What We’re Looking For
Essential
* Strong analytical skills with the ability to interpret and manipulate large datasets

* Advanced Excel/data capability (experience extracting and analysing database information)

* Exceptional attention to detail and accuracy

* Confident troubleshooting and problem-solving skills

* Ability to clearly explain technical or billing issues to non-technical stakeholders

* Strong organisation and ability to prioritise in a fast-paced environment

Desirable
* Experience in Billing Operations, Accounts Receivable, or financial operations

* Experience using BI/reporting tools to generate insights

* Understanding of billing controls, financial compliance, or regulatory standards

Why Join Us?
* Hybrid working model

* Genuine ownership of critical business processes

* Opportunity to influence systems and drive measurable improvement

* Exposure to cross-functional stakeholders across IT, Customer Service, Finance and third-party providers

* A role where your analytical skills directly improve the customer experience

What we can offer you:
*25 days annual leave plus 8 Bank Holidays
*Private Medical Insurance
*Company Pension Scheme (Salary sacrifice - single matched contributions up to 7.5%)
*Life Assurance
*Staff discounts on gas
If you’re someone who enjoys combining data, systems thinking, and operational improvement — and wants to see the tangible impact of your work — we’d love to hear from you.