Full job description

IT Support Engineer | Hertfordshire area, with occasional UK travel | up to £35,000
Are you an IT Support Engineer who enjoys solving problems properly rather than simply passing tickets to another team?This permanent opportunity will give you ownership of first- and second-line support across a multisite organisation. You’ll work in a modern Microsoft environment covering Microsoft 365, Windows, identity, endpoint management and security.It’s a strong next step for someone who already has solid support experience and wants broader exposure to Intune, Entra ID, Microsoft Defender and cloud technology. You’ll join a collaborative IT function where good troubleshooting, clear communication and continuous improvement are valued.What You’ll Do:*Provide first- and second-line support for desktops, laptops, mobiles, printers and peripherals.
*Triage and resolve incidents according to priority and business impact.
*Support Outlook, Teams, OneDrive, SharePoint and other Microsoft 365 services.
*Administer users and access through Active Directory and Entra ID.
*Support MFA, Conditional Access, Intune and Microsoft Defender.
*Complete joiner, mover and leaver processes.
*Assist with patching, endpoint compliance and vulnerability remediation.
*Maintain accurate asset, licence, subscription and telecoms records.
*Work with senior IT colleagues and external suppliers on more complex incidents.
*Improve documentation, knowledge articles and support processes.
What You’ll Bring:*Experience in an IT support, helpdesk or desktop-support role.
*Strong Windows desktop troubleshooting skills.
*Practical Microsoft 365 support experience.
*Working knowledge of Active Directory or Entra ID.
*Exposure to Microsoft Defender or related endpoint-security tooling.
*Basic networking knowledge.
*Strong customer service, communication and troubleshooting skills.
*Experience supporting remote or multisite users.
*The ability to travel occasionally within the UK.
Why You Should Apply:*Work with a modern Microsoft technology stack.
*Gain further exposure to cloud identity, endpoint management and security.
*Take genuine ownership of incidents and user outcomes.
*Join a collaborative, forward-thinking IT team.
*Build experience relevant to senior support, infrastructure, cloud or security positions.
Ready to Apply?Contact Daniel Newton to find out more.
Please apply with a CV and a cover letter outlining why you’re perfect for the role.
Know someone great for the job? We offer a referral scheme, just get in touch!
Note: We do our best to respond to every application, but due to volume, we can’t always guarantee it. If you haven’t heard back within 7 days, unfortunately, you haven’t been successful this time. Keep an eye on our site for new opportunities!