Full job descriptionSecond Line Support Engineer
Brighton (hybrid) | £28,000–£32,000 + benefits | Permanent, full-time


Are you an experienced first line support engineer looking for your next step? Our client is an established technology services provider in Brighton, and they’re looking for a customer-focused engineer to join their support team. You’ll resolve issues yourself rather than just logging them.


The role
*Handling customer calls and support tickets, and troubleshooting issues through to resolution
*Supporting customers across telephony, network and connectivity services
*Working to agreed service levels for responses and resolution
*Visiting customer sites from time to time
You’ll be well supported, with structured onboarding and mentoring from an experienced team.


What we’re looking for
*Service desk experience, ideally a couple of years in first line support
*A good grasp of ticketing systems, triage and service desk processes
*Strong customer service skills and a calm, reassuring manner
*Keenness to learn, take ownership and be part of a team


Experience in telecoms, a managed service provider or a similar environment would be a plus. So would networking knowledge or on-site/installation experience.


What’s on offer
*£28,000–£32,000, depending on experience
*Hybrid working after an initial office-based onboarding period
*Flexible shift patterns within standard business hours
*Private healthcare, a holiday allowance that grows with service, a pension and other benefits