Full job descriptionAs a Customer Service Advisor in Warrington, you will handle day-to-day customer enquiries from customers, ensuring they receive clear, useful information to help support their query.
Client Details
This business is a well-known entity in it’ sector and they are looking for an experienced Customer Service Advisor to join their Warrington team.
Description
*Respond to customer enquiries clearly and professionally, providing accurate information and practical next steps.
*Handle customer contact across agreed communication channels and ensure each enquiry is recorded correctly.
*Listen carefully to customer concerns and resolve straightforward issues in a timely manner.
*Refer complex enquiries to the appropriate colleague or team, giving them clear details to support a prompt response.
*Keep customer records up to date so that information is available when it is needed.
*Follow agreed Customer Service processes to provide a consistent experience for customers.
*Work with colleagues to manage enquiries effectively and maintain a reliable service.
Profile
A successful ’Customer Service Advisor’ should have:
*Experience of handling customer enquiries in a customer-facing setting.
*Clear written and verbal communication skills.
*The ability to explain information in a straightforward and helpful way.
*Confidence in recording customer information accurately.
*The ability to manage a range of enquiries and organise tasks effectively.
*A practical approach to resolving customer issues and identifying when to refer them.
Job Offer
*Fixed-term contract.
*Possibility to go perm or be extended.
*Immediate start.
*Excellent career prospects.