Full job descriptionAirline Reservations & Groups Consultant Wanted !!
Do you have experience of working for an airline and looking for a new challenge.
Key Responsibilities
*Group sales and reservations handling
*Taking reservations calls from both direct passengers and trade partners
*Generating airline bookings, changes, ancillary, etc. and issuing/reissuing tickets / EMDs (auto and manual fare build)
*Processing invoices and payments of airline tickets, whilst adhering to strict airline and company reporting guidelines
*Daily and monthly airlines sales reports and reconciliation
*Dealing with ticket reissues, upgrades, reroutes, lost tickets etc.
*Taking calls from passengers and dealing with all aspects of customer service
*Taking calls from Travel Agents & Tour operators
*Occasional face to face dealing with passengers
Experience:
*Minimum two years’ experience in an airline reservations role
*GDS knowledge preferably Sabre
*Knowledge of fares and ticketing an advantage
*Good knowledge of MS Word, Excel, PowerPoint, Sabre, DDS and eSmash
*Ability to work under pressure
*Excellent telephone manner
*Ability to work as part of a team
Personal qualities:
*Must be customer focused, well presented, and well spoken
*Good time management and organisational skills
*Must be professional whilst under pressure
*Excellent attention to detail
*Brilliant telephone manner
*Ability to work under pressure
*Flexibility
Package
*£30,000
*Full time office based role
*Monday - Friday working (8 hour shift)
*Travel benefits
Interested please email or apply here now