Full job descriptionKitchen Fitter
Bedford and the surrounding areas
Up to £40,235.84 (depending on skills and experience)
Permanent, Full Time


Planned works team:40 hours worked 8am-5pm, Monday - Friday


Please note: Salaries are calculated based on skills, experience, and qualifications using a specific matrix. You will be required to complete a Skills confirmation document as part of the application process. If shortlisted, a member of the team will be in touch. Any qualifications listed as part of your application must be evidenced when requested.


As a Kitchen Fitter, you will be responsible for the delivery and completion of kitchen replacements within our customers’ homes and empty homes (voids). This multi-discipline role requires skills in carpentry, plumbing, plastering, tiling, decorating, and more, ensuring a high standard of installation and customer satisfaction. You will be a key part of our in-house maintenance team, delivering a service that understands and meets the needs of our customers.
As a valued member of the bpha In House Maintenance Service Team, you will be provided with uniform, tools, a company van (for business use only), and a fuel card.


Key Responsibilities
*Complete kitchen installations and associated tasks to a high standard and quality.

*Deliver excellent customer service, ensuring positive outcomes for residents.

*Adhere to all SHEQ (Safety, Health, Environment, and Quality) policies, procedures, and safe working practices.

*Maintain van stock and order materials responsibly.

*Communicate effectively with supervisors, colleagues, and customers.

*Attend training, toolbox talks, and appraisals as required.

*Ensure company property and equipment are well-maintained.

*Maximise first-time fix rates and productivity.

*Contribute to continuous improvement and team collaboration.



Key Performance Indicators (KPIs)
*Compliance with SHEQ standards and training requirements.

*High customer satisfaction scores and low complaint rates.

*First-time fix rate and productivity metrics.

*Quality of workmanship and post-inspection results.

*Efficient use of materials and van stock.

*Accurate and timely job reporting.



Person Specification


Essential:
*Strong commitment to customer service excellence.

*Organised, self-motivated, and able to manage time effectively.

*Good communication and problem-solving skills.

*High attention to detail and quality.

*Basic IT literacy for using handheld devices and job systems.

*Broad trade and construction experience, especially in kitchen fitting.

*Sound knowledge of health and safety practices.

*Experience working under time constraints.

*Full clean driving licence.



Desirable:
*Willingness to learn new construction skills and develop within the role.

*Experience working in occupied homes.

*Familiarity with NHF schedule of rates.

*Training in handling non-licensed asbestos.

*First Aid Training.



Qualifications:
*GCSEs or equivalent.

*NVQ Level 2 or higher in a construction trade, or C&G 6219-07 Multi-skills.



We reserve the right to close this recruitment if we receive a suitable number of applications. On this basis, we advise that applications are submitted as soon as possible.