Full job descriptionRole: Fleet Customer Services Advisors
Location: Brighton
Hours: Full-time or Part-time available
Positions: 2, one full-time and one part-time
Pay: £27,000 per annum, pro rata for part-time


An excellent opportunity has arisen for two Fleet Customer Services Advisors to join one of our longstanding clients, an established and growing automotive services business.


We have one full-time and one part-time position available, offering an excellent opportunity for experienced customer service professionals who enjoy problem-solving, managing customer relationships and delivering a high standard of service.


Benefits:
*Competitive salary of £27,000 per annum
*Full-time and part-time opportunities available
*Friendly and supportive team environment
*Varied customer service and administrative responsibilities
*Opportunity to develop within an established business


The Requirements:
*Previous customer service experience is essential
*Strong complaints handling and resolution experience
*Excellent written and verbal communication skills
*Confident handling challenging customer conversations
*Strong organisational skills and attention to detail
*Ability to prioritise workloads in a busy environment
*Previous automotive, fleet or maintenance experience would be advantageous
*Experience using CRM or customer management systems desirable
*Professional, reliable and proactive approach


The Role:
*Manage customer enquiries via telephone and email
*Handle customer complaints professionally and efficiently
*Respond to maintenance policy and service-related queries
*Manage customer renewals, contract extensions and cancellations
*Maintain accurate customer records and update internal systems
*Prioritise urgent enquiries and escalate complex issues
*Liaise with internal departments, suppliers and external partners
*Provide general administrative support to the wider team
*Identify opportunities to improve customer satisfaction and processes


If you’re keen to join an established business offering a supportive working environment and the opportunity to develop your customer service skills, then please apply to this Fleet Customer Services Advisor role below or call Jamie Watson on between 9:00am - 5:30pm.