Full job descriptionLive Bingo Assistant ManagerLocation: Nottingham Studios (with occasional club visits as required)

Salary: Up to £35,000 per annum

Contract: Full Time (40 hours)
Join the Buzz Bingo TeamAt Buzz Bingo, we’re all about bringing people together, creating unforgettable experiences, and building a community our customers love. We’re looking for an enthusiastic and inspiring Live Bingo Assistant Manager to help deliver exceptional Live Bingo experiences across our online and retail channels.
If you’re a people-focused leader who thrives in a fast-paced environment, enjoys developing teams, and is passionate about customer experience, we’d love to hear from you.
The RoleReporting to the Customer Operations Manager - Live Bingo, you’ll lead a team of Live Hosts and Chat Hosts, ensuring every session is engaging, compliant and delivered to a high standard.
You’ll support team performance, customer engagement, operational delivery and commercial success, while helping to create memorable experiences for our players.
What You’ll Get in Return*Company performance annual bonus
*5 weeks annual leave plus public holidays
*Holiday Buy Scheme
*50% discount on bingo, food and soft drinks
*Help@Hand healthcare support for you and your family
*Thrive mental wellbeing app
*Buzz Learning and apprenticeship opportunities
*Employee recognition programme
*Refer a Friend Scheme
*Life Assurance and Pension Scheme
*Access to Mental Health Advocates
What You’ll Be Doing*Leading, coaching and developing a team of Live Hosts and Chat Hosts.
*Supporting recruitment, onboarding and performance management.
*Delivering engaging Live Bingo sessions and outstanding customer experiences.
*Managing social media activity, promotions and customer engagement initiatives.
*Overseeing day-to-day operations, scheduling and reporting.
*Monitoring performance, driving continuous improvement and achieving KPIs.
*Supporting payroll, operational costs and accurate customer payouts.
*Ensuring compliance with gaming regulations, safer gambling and company policies.
*Deputising for the Customer Operations Manager when required.
What We’re Looking For*Experience leading or coaching customer-facing teams.
*Strong people development and communication skills.
*Excellent organisational and problem-solving abilities.
*Ability to work in a fast-paced environment and prioritise effectively.
*A passion for customer experience, entertainment and team success.
*Experience in customer engagement, live operations, hospitality, retail or a similar environment.
*Knowledge of gaming compliance and safer gambling is desirable but not essential.
Ready to bring the Buzz Bingo community to life? Apply today and be part of something special.
#BB1