Full job descriptionLocation: Crawley
Salary: £12.71 per hour
Hours: Monday to Friday, with at least one Saturday per month
About the Role
We are seeking a friendly and organised Call Handler to join a busy healthcare team in Crawley. This is a customer-focused role where you will be the first point of contact for patients, providing excellent service and ensuring appointments are scheduled efficiently.
Key Responsibilities
*Answering incoming calls from patients in a professional and compassionate manner
*Scheduling, amending, and cancelling appointments
*Handling patient enquiries and providing accurate information
*Updating patient records and maintaining data accuracy
*Liaising with healthcare professionals and colleagues to ensure smooth service delivery
*Managing a high volume of calls while maintaining excellent customer service standards
About You
*Previous experience in a call handling, customer service, or administration role
*Excellent communication and telephone manner
*Strong organisational and time management skills
*Ability to remain calm and professional in a busy environment
*Good IT skills and experience using appointment booking systems is desirable
*Empathetic and patient-focused approach
Due to the urgency of the role apply now for consideration.
Berry Recruitment Services Ltd T/A First Recruitment Services are acting as an employment business in relation to this assignment