Customer Service Advisor
other jobs Kate Co
Added before 8 Days
- England,West Midlands,Solihull
- Full Time, Temporary
- £14 per hour
Job Description:
Full job descriptionKC Group are recruiting for an experienced and customer-focused Customer Service Advisor to join a highly regarded public sector organisation’s contact team. Please not a basic DBS is required for this role.
This is an exciting opportunity to make a real difference by supporting members of the public across a wide range of services – including Benefits, Social Services, and Environmental Services – through various communication channels such as phone, email, live chat, and in-person queries.
What You’ll Be Doing In the Customer Service Advisor role:
*Handling a diverse range of customer enquiries in a timely, courteous, and professional manner
*Advising and resolving complex queries with empathy and attention to detail
*Using multiple IT systems to log, update, and resolve cases
*Communicating clearly and effectively with customers, internal teams, and external partners
*Managing sensitive issues, including complaints and vulnerable customers, with care and discretion
*Supporting face-to-face service delivery, including payments and end-of-day cash handling
*Working flexibly on a rota basis, Monday to Friday
To be considered for the Customer Service Advisor role:
*A Level 3 qualification (or equivalent experience) in Customer Service or Administration
*Extensive experience in a high-volume customer service environment
*Strong verbal and written communication skills
*Confident IT user, including Microsoft Office and customer databases
*Experience handling complex or sensitive enquiries professionally
*Knowledge of public sector or Council services is desirable
*Willingness to travel across various local sites as needed
Key Information about the Customer Service Advisor role:
*Competitive salary with performance-based progression
*Career development opportunities within a supportive and inclusive team
*Access to training and coaching to help you grow in your role
*The chance to contribute meaningfully to community wellbeing
*Location: Solihull
Full time Temporary (3 months initially with the view of extending)
Salary: £13.47-£13.90 per hour per hour
For more Information, contact Reiss on Or email your CV to
This is an exciting opportunity to make a real difference by supporting members of the public across a wide range of services – including Benefits, Social Services, and Environmental Services – through various communication channels such as phone, email, live chat, and in-person queries.
What You’ll Be Doing In the Customer Service Advisor role:
*Handling a diverse range of customer enquiries in a timely, courteous, and professional manner
*Advising and resolving complex queries with empathy and attention to detail
*Using multiple IT systems to log, update, and resolve cases
*Communicating clearly and effectively with customers, internal teams, and external partners
*Managing sensitive issues, including complaints and vulnerable customers, with care and discretion
*Supporting face-to-face service delivery, including payments and end-of-day cash handling
*Working flexibly on a rota basis, Monday to Friday
To be considered for the Customer Service Advisor role:
*A Level 3 qualification (or equivalent experience) in Customer Service or Administration
*Extensive experience in a high-volume customer service environment
*Strong verbal and written communication skills
*Confident IT user, including Microsoft Office and customer databases
*Experience handling complex or sensitive enquiries professionally
*Knowledge of public sector or Council services is desirable
*Willingness to travel across various local sites as needed
Key Information about the Customer Service Advisor role:
*Competitive salary with performance-based progression
*Career development opportunities within a supportive and inclusive team
*Access to training and coaching to help you grow in your role
*The chance to contribute meaningfully to community wellbeing
*Location: Solihull
Full time Temporary (3 months initially with the view of extending)
Salary: £13.47-£13.90 per hour per hour
For more Information, contact Reiss on Or email your CV to
Job number 4252542
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