Full job descriptionAre you looking for a new exciting opportunity working as a Technical Account Manager for a growing MSP based in Farnham, Surrey?
Salary: £32,000-£35,000
Location: Sandhurst & Farnham
This is a Technical Account Manager position split across two elements: three days per week as the dedicated on-site TAM for a key client in Sandhurst, and two days per week in Farnham supporting a varied portfolio of clients.
Main Duties of the Role
*Act as the dedicated Technical Account Manager for a key client in Sandhurst, on-site around 3 days per week
*Provide varied technical account support across a wider client base from the Farnham office for the remaining 2 days
*Build and maintain strong relationships with a wide range of users, from technical to non-technical
*Carry out laptop builds and configuration
*Manage Microsoft 365 administration and user support
*Monitor the ticket system closely, following up on any tickets that have been open longer than expected
*Produce clear, well-written reports for the client
Your Skills and Experience
*Experience within a similar Technical Account Manager or client-facing IT support role
*Confident and professional communicator, both written and verbal
*Comfortable writing reports
*Good technical understanding of laptop builds and Microsoft 365
*Full UK driving licence & car