Full job descriptionDay Concierge
Location: Wembley, West London
Salary: £26,500 per annum
Hours: 4 on / 4 off shift pattern
Contract: Permanent
Start Date: ASAP
The Role
We are looking for a professional and customer-focused Concierge to join a high-end residential development in Wembley Park, within walking distance of Wembley Stadium.
The Concierge will act as the main point of contact for residents, visitors and contractors, providing a welcoming and professional front-of-house service. The role is varied and includes resident support, parcel management, bookings, key handling, site patrols and reporting maintenance, security and building issues.
Key Responsibilities
*Act as the main point of contact for residents, visitors and contractors, providing a professional and welcoming service.
*Provide information and assistance to residents regarding the development and surrounding area.
*Manage bookings and access to communal facilities.
*Receive, organise and distribute resident parcels and deliveries.
*Manage deliveries and returns in line with site procedures.
*Manage resident keys, ensuring all keys are accurately signed in and out.
*Carry out regular site patrols and report maintenance, security and health and safety issues.
*Investigate and report building faults and incidents, including leaks, fire alarms and security concerns.
*Record all incidents, defects and actions accurately within the relevant systems.
*Deal with first-level resident complaints and queries, following issues through to resolution where possible.
*Maintain clear and detailed shift handovers for the wider team.
*Liaise with contractors and the wider site team regarding outstanding works and maintenance requirements.
*Carry out any other reasonable duties required to support the smooth running of the development.
About You
The ideal candidate will have:
*Live in or locally to Wembley (MUST)
*Previous experience in a residential concierge or front-of-house role.
*Excellent customer service skills and a professional, approachable manner.
*Confident verbal and written communication skills.
*The ability to build strong relationships with residents, visitors and colleagues.
*A proactive and solutions-focused approach to dealing with issues.
*The ability to work independently as well as part of a wider team.
*Strong organisational and administrative skills with good attention to detail.
*Good IT skills and confidence using electronic systems.
*A good understanding of health and safety.
*The ability to remain calm and professional under pressure.
*Good time management and the ability to prioritise a varied workload.
*A willingness to go above and beyond to provide an excellent resident experience.
What’s on Offer
*£26,500 per annum
*4 on / 4 off shift pattern
*Permanent position
*Residential development in Wembley Park
*Walking distance to Wembley Stadium
*20 days’ annual leave plus bank holidays
*Pension contributions
*Training and development opportunities
*Career progression opportunities
*Varied customer-facing role within an established residential team