Customer Service Associate
  • England,London,City of London
  • Full Time, Permanent
  • £25,000 - £40,000 per annum
Job Description:
Full job description*Regular Branch Operations and Handling of Remittances.
*Monitoring and processing of incoming and outgoing remittances.
*Opening of Business and individuals Accounts including NRI.
*KYC Compliance, Transactions Monitoring/Review and preparation of various reports.
*Periodic Review of Accounts, KYC and AML Reviews and prepare Risk Metrics/check-list and monthly reports.
*Creation and verifications of Finacle Entries and Generation of daily reports.
*Creating FD maturity, new, renewal and other certificate for customers.
*Completion of Day End Activities and Batch Jobs Execution.
*Assisting the Branch Audit and reviews.
*Filling and Scanning – documents/Daily Vouchers.
*Handing/assisting of existing/new customer Queries – Phone/emails/letters/postal request and fact to face customers and complaint redressal.
*Daily reconciliation of pending entries and checking for FD maturities (Renewals and closures)
*Uploading of SFTP Files/handling of cash and branch regular operations/cheques.
*Lodging, Realisation and Free Delivery for Trade – Bills.
*Attend any task that may be entrusted by Daily Manager/Branch Manager


Qualifications/Competency
*Any Bachelor Degree
*Knowledge of Branch Operations/Remittance Handling
*Sound knowledge of AML KYC guidelines
*Business Development skills
*Customer focused and Complaint Handling Skills.
*The ability to communicate clearly and efficiently with customers.
*Knowledge of MS Office 365, Finacle and Credit Portfolio if any


Previous Experience
Relevant experience of 1 year in Banking/Financial Institutions.
Job number 4255144
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