Full job descriptionComplaints Handler

Location: Eastleigh - Hybrid working 2 days from home after a training period
Salary: £18.97 per hour (36K)
Hours of work: 37 hours per week - 8.30AM to 5PM

This is a temporary role for 12 weeks, with potential opportunities to remain with the organisation.

Dynamite Recruitment is delighted to be working in partnership with a very well-established and fast-growing organisation based in Eastleigh.

Our client is looking to recruit Complaints Handler/Customer Relations Officers to join their busy team.

As a Complaints Handler/Customer Relations Officer you will be responsible for:
*Work as part of a specialist complaints department to deal with customers who have a complaint to make or who are disgruntled with the service that they have been provided with
*Respond and resolve customer complaints and escalations.
*Liaise with internal departments and third parties to manage the enquiry with professionalism.
*To provide a solution to customers within satisfactory timescales
*Ensure that feedback is provided to the appropriate Line Manager regarding the outcome of a complaint.
*Follow up with the customer if necessary and to ensure that a bad situation is turned into a positive one.
*To respond to customers’ needs in person and via email.
The Ideal Complaints Handler will have/be:
*Must be able to start on 9th November.
*Demonstrable experience of Complaints & Resolution / have worked within a customer service role where you have managed challenging situations.
*You must have had complaints experience where they have had to write formal letter responses.
*Excellent English skills with strong letter writing skills.
*Confident, and if necessary, authoritative on the phone.
*Strong interpersonal and influencing skills.
*Ability to prioritise workload.
*Work independently as well as part of a team.
*Strong customer service and telephone skills.
*Good negotiating skills.
To be considered please submit your CV asap.

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