Full job descriptionFlatpay is one of Europe’s fastest-growing fintech companies and we’ve recently launched in the UK.
Role: Quality Control Representative
Location: 5 days a week – London, White City
The Quality Control Representative protects the quality of our BDR bookings and keeps field sales calendars running smoothly.
Responsibilities
*Evaluate BDR calls to ensure appropriate qualification, clear value communication, and adherence to expected call standards

*Identify and report recurring trends, issues, and opportunities to improve call and booking quality

*Act as the first point of contact for scheduling queries from merchants and internal stakeholders

*Manage meeting schedules, including cancellations, rescheduling, and reassignment of appointments

*Liaise directly with merchants to confirm, reschedule, or retain booked meetings where required

*Maintain accurate, up-to-date CRM records and Sales Manager calendars

*Optimise meeting allocation to support efficient routing and minimise travel time for field representatives

Skills & Attributes
*Confident, professional communicator with a strong phone presence

*Builds rapport quickly with business owners and handles objections well

*Resilient and composed when handling rejection, pushback, or challenging interactions

*Highly organised, with strong attention to detail across scheduling, CRM, and quality evaluation

*Analytical thinker, confident delivering clear, objective, and constructive feedback

Our Values
At Flatpay, how we work matters as much as what we achieve.
*Happy Humans – We bring energy to our work and create teams people enjoy being part of.
No Assholes – We perform at a high level while treating colleagues and customers with respect.
It’s Our Business, Own It – Everyone takes responsibility and manages their work like it’s their own business.
Start With No – We challenge ideas, think commercially and focus on what truly creates value.
Sky-High Ambitions – We set bold goals and expect people to keep raising the bar.
The Best Argument Wins – Titles don’t decide outcomes. We debate openly to reach the best decisions.

Background & Requirements
*Previous experience in a call-based environment (e.g. sales, customer service, or quality assurance)

*Experience handling high volumes of calls, bookings, or customer interactions

*Familiarity with CRM systems and maintaining accurate records

*Comfortable evaluating performance against defined standards and providing structured feedback

*Fluent in English

*Right to work in the UK (unfortunately we can’t offer visa sponsorship right now)

Hiring Process
*Application Review – Our Talent Team reviews your CV to assess experience and potential fit

*Talent Team Call (20 to 30 minutes) – A conversation to understand your background and discuss what motivates you

*Manager Interview – A 1:1 Microsoft Teams interview with the Manager

*Offer – Successful candidates receive a fast turnaround to offer