Full job descriptionWe are looking for a Reservations and Cruise Consultants to join a fun, friendly team in Southwest London. You will be responsible for delivering high-quality sales and service support via inbound and outbound calls.
The Job:
*Answer inbound calls promptly, ensuring all service level agreements (SLAs) are consistently met.
*Handle customer enquiries efficiently, professionally, and in line with company service standards.
*Provide accurate general and destination-specific travel advice for worldwide and European travel products.
*Deliver an exceptional customer experience on every interaction
*Demonstrate a strong sales focus, identifying customer needs and converting enquiries into confirmed bookings.
*Meet or exceed individual sales, revenue, and commission targets.
*Promote current campaigns, monthly incentives
*Make booking amendments accurately within the GDS system, ensuring compliance with airline rules and fare conditions.
*Resolve booking issues efficiently while maintaining customer satisfaction and retention.
*Create, amend, and manage bookings using Amadeus GDS.
*Check and action Amadeus queues (Q’s) daily.
*Organise and cost complex travel itineraries, ensuring all customer requirements are met.
*Perform general administrative duties related to reservations and call handling.
*Maintain accurate records and documentation in line with company procedures
*Work collaboratively as part of a high-performing call centre team.
*Attend weekly staff meetings and general company meetings as required.
*Maintain up-to-date product, destination, and airline knowledge by attending training sessions.
*Adapt to changing business needs and support wider team objectives when required.
Skills Required:
*Strong customer service focus with excellent communication skills (verbal and written).
*Proven ability to work under pressure in a fast-paced call centre environment.
*Strong organisational and time-management skills.
*Excellent worldwide destination and airline knowledge.
*Strong computer literacy and confidence using reservation systems.
*Sales-driven mindset with the ability to build rapport quickly.
*Professional personal presentation.
*Ability to work effectively both independently and as part of a team.
The Package:
*Salary up to £32,000 + Commission
Interested:
*If you would like to apply for the above vacancy please click ’APPLY’ or email helen