Full job descriptionHead Receptionist
London
£45,000 to £60,000 dep exp
Head Receptionist vacancy for London Finance Firm. We are looking for an experienced Reception Supervisor / Reception Team Leader to join a prestigious financial services firm in London.
This is an excellent opportunity for someone who has previously supervised or led a corporate reception team or a highly rated 5* hotel reception - and enjoys delivering exceptional service in a professional, fast-paced environment.
The successful candidate will be polished, personable and confident, with the ability to lead by example, support colleagues and ensure the smooth day-to-day running of a busy front-of-house operation.
Key Responsibilities
*Supervise and support the daily operations of the reception team, ensuring consistently high standards of service.
*Lead by example, providing a warm, professional and efficient welcome to clients, visitors and colleagues.
*Coordinate reception rotas, breaks and daily responsibilities to maintain appropriate coverage.
*Train, mentor and support reception team members, including new starters.
*Oversee meeting room bookings, visitor management and meeting room preparation.
*Liaise with facilities, security, catering and other internal departments to ensure seamless service delivery.
*Assist with the coordination of client meetings, corporate events and hospitality requirements.
*Manage any visitor or service-related issues calmly, professionally and efficiently.
*Maintain excellent presentation standards across reception, meeting rooms and client-facing areas.
*Support the Reception Manager or Front of House Manager with operational improvements, reporting and team performance.
Experience & Skills Required
*Previous experience as a Reception Supervisor, Reception Team Leader or Senior Receptionist with genuine team leadership responsibilities.
*A background in corporate reception, ideally within financial services, 5* hotel, banking, investment management, professional services or a similarly prestigious environment.
*Experience supervising, training and supporting reception colleagues.
*Excellent communication and interpersonal skills.
*A polished, professional appearance and a warm, approachable manner.
*Strong organisational skills, attention to detail and the ability to manage competing priorities.
*Confidence dealing with senior executives, high-profile clients and VIP visitors.
*Good working knowledge of Microsoft Office and meeting room/visitor management systems.
*A hands-on approach, with a willingness to assist the team wherever required.
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