2nd Line Support
other jobs Lorien Resourcing Limited
Added before 5 Days
- England,Yorkshire and The Humber,West Yorkshire,Wakefield
- Full Time, Contract
- £250 - £275 per day
Job Description:
Full job descriptionJob Title: 2nd line support Analyst
Location: Wakefield
Work Model: Onsite
Shift: Rotational Shifts-2 weeks on days 8-4 to be inducted, site tours, access/hardware to be issued. Then be part of the shift rotation. The shifts will be (in order) PM shift (2pm - 10pm), Mid shift (10am - 6pm), Early shift (7am - 3pm). Shifts a for a week at a time.
Description:
As a Tech Ops Analyst II
*You will be responsible for the implementation and support of Supply Chain technology used throughout our Processing Center in UK.
*You will be working within the Global IT Function, within I&O Service Delivery tower.
*As this is a varied role, you will be providing onsite technical incident support for medium complexity technology, technology engineering, administration, and maintenance activities.
*You will partner with internal customers, Global IT teams and 3rd party vendors on basic to medium complexity technology support/solutions.
*You will participate in IT Supply Chain Agile project planning sessions and own project related activities within your area.
*You will facilitate and communicate IT initiatives to internal business customers and ensure IT service quality standards are met.
*Act as a point of escalation for business customers and be able to translate between technical and non-technical audiences.
What you’ll need
We seek creative, customer-focused individuals with technical expertise and a mindset for continuous improvement. We rethink how software and infrastructure are delivered at cloud scale, and work closely with other teams to improve key services.
A strong candidate would possess:
*Technical experience within a Supply Chain environment and have exposure to WMS systems, RF HHT’s / mobile technology, printing, and barcode technology.
*Exposure in supporting the following technology:
*Desktop/thin client support
*Physical server support,
*Telephony
*Network technology
*Server room racking and data cabling standards
*Asset management,
*Diagnostics and trouble shooting.
*Experience of IT Service Operations (ITIL) including incident, problem and change management.
*Exposure to a fast paced operational / supply chain environment.
*Be able to demonstrate strong written and verbal skills
Guidant, Carbon60, Lorien & SRG - The Vertage Group Portfolio are acting as an Employment Business in relation to this vacancy.
Location: Wakefield
Work Model: Onsite
Shift: Rotational Shifts-2 weeks on days 8-4 to be inducted, site tours, access/hardware to be issued. Then be part of the shift rotation. The shifts will be (in order) PM shift (2pm - 10pm), Mid shift (10am - 6pm), Early shift (7am - 3pm). Shifts a for a week at a time.
Description:
As a Tech Ops Analyst II
*You will be responsible for the implementation and support of Supply Chain technology used throughout our Processing Center in UK.
*You will be working within the Global IT Function, within I&O Service Delivery tower.
*As this is a varied role, you will be providing onsite technical incident support for medium complexity technology, technology engineering, administration, and maintenance activities.
*You will partner with internal customers, Global IT teams and 3rd party vendors on basic to medium complexity technology support/solutions.
*You will participate in IT Supply Chain Agile project planning sessions and own project related activities within your area.
*You will facilitate and communicate IT initiatives to internal business customers and ensure IT service quality standards are met.
*Act as a point of escalation for business customers and be able to translate between technical and non-technical audiences.
What you’ll need
We seek creative, customer-focused individuals with technical expertise and a mindset for continuous improvement. We rethink how software and infrastructure are delivered at cloud scale, and work closely with other teams to improve key services.
A strong candidate would possess:
*Technical experience within a Supply Chain environment and have exposure to WMS systems, RF HHT’s / mobile technology, printing, and barcode technology.
*Exposure in supporting the following technology:
*Desktop/thin client support
*Physical server support,
*Telephony
*Network technology
*Server room racking and data cabling standards
*Asset management,
*Diagnostics and trouble shooting.
*Experience of IT Service Operations (ITIL) including incident, problem and change management.
*Exposure to a fast paced operational / supply chain environment.
*Be able to demonstrate strong written and verbal skills
Guidant, Carbon60, Lorien & SRG - The Vertage Group Portfolio are acting as an Employment Business in relation to this vacancy.
Job number 4257290
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