Full job descriptionProject Coordinator - SaaS Platform - Remote
Hourly rate: £20 - £30
Duration: 12 months
Start: ASAP


We are looking for a Project Coordinator that would play a key role throughout the journey that new customers embark on when they choose us. That includes participating in and following up the project kick-off, onboarding the client, and supporting the project until the go-live. It will be your job to ensure that the support experienced by our customers is world-class: proactive, responsive, and effective. You will work with experts that will overlook the project and will help with problem-solving and stakeholder management. You are expected to be the "spider in the web", who brings together all the necessary stakeholders on the customer side.
Project Coordinator, working hours: 8am to 5pm or 9am to 6pm CET, Sunday to Thursday. Initial contract ca. 30 hours a week with possibility of ramp-up to 40 hours -primarily based on performance.
Key Responsibilities
*Act as first-line contact for customers using our learning platform.
*Drive successful implementations, and troubleshoot issues asynchronously: reproducing issues, documenting steps, and collecting screenshots/logs
*Provide technical and configuration support; respond to customer questions via email and other async channels in clear, simple language.
*Run 1:1 trainings, onboarding sessions, kick-offs, and troubleshooting calls to support effective customer adoption.
*Use existing project and training templates to help customers structure rollouts and learning programs.
*Create or adapt light-weight training materials where needed.
*Schedule meetings, prepare agendas, and share concise recaps with next steps.
*Collect structured bug reports and product feedback, highlighting recurring patterns and pain points.
*Handle customer escalations proactively and manage expectations around scope, timelines, and resources.
*Help customers and partners interpret analytics to understand learner behaviour and improve training effectiveness.


Must-Haves
*2+ years in project management, customer success, customer support, or similar client-facing roles working with external customers or partners (not only internal users).
*Experience with a SaaS platform and remote work tools (e.g. Slack, Google Drive, Teams)
*Native-level English, with a knack for explaining technical or abstract topics in clear, accessible language.
*Comfortable navigating a modern SaaS environment and learning new product functionality quickly.
*Comfortable working in a remote-first, async-heavy environment, collaborating across teams and time zones.
*Hands-on use of at least one project management tool (e.g. Jira, Asana, Trello, Monday.com, Notion) to track tasks and share updates.
*Comfortable working with a learning platform or similar product: testing features, identifying configuration issues, and experimenting with functionality to help customers (no coding required).
*Comfortable reading simple analytics/dashboards and using spreadsheets to spot trends.
*Willingness to work across a wide variety of subjects and use cases.


Nice-to-Haves
*Demonstrated experience using AI tools to support customer workflows, documentation, support, or internal processes.
*Interest in Learning & Development, customer education, or enablement
*Experience with LMS/LXP or other learning platforms
*Experience working with international/multinational customers or in a global company with cross-timezone collaboration




*Rates depend on experience and client requirements