Full job descriptionJob title: German Speaking Customer Service Representative
Location: Guildford, Surrey – Hybrid (2 days per week in the office after training)
Salary: £27,000–£32,000 DOE + Discretionary Annual Bonus
Contract: Permanent, Full-Time


We are recruiting for a German Speaking Customer Service Representative to join an established international business based in Guildford.


This is a fantastic opportunity for a customer-focused individual who enjoys building relationships, resolving queries and delivering excellent service. You will support customers across the UK and Europe, working within a friendly and collaborative team.


The Role
*Handle customer enquiries via telephone and email in German and English
*Act as a key point of contact for German-speaking and UK customers
*Resolve customer queries, complaints and service-related issues professionally
*Build and maintain strong customer relationships
*Maintain accurate customer records using internal systems
*Work closely with internal teams to ensure queries are resolved efficiently
*Support reporting and identify opportunities to improve customer satisfaction
*Provide a consistently high standard of customer service


About You
*Fluent German and English are essential
*Previous experience in customer service, customer support or client services
*Excellent communication and interpersonal skills
*Strong problem-solving abilities and a proactive approach
*Comfortable handling customer enquiries over the phone and via email
*Experience using CRM, ERP or customer management systems
*Good Microsoft Office skills, including Excel
*Highly organised with excellent attention to detail
*Experience supporting international customers would be advantageous
*Previous experience with technical product enquiries or B2B/B2C customers would be beneficial


What’s on Offer
*£27,000–£32,000 DOE
*Discretionary annual bonus
*Hybrid working – just 2 days per week in the office after training
*Free onsite parking
*Birthday off
*2 additional days off at Christmas + automatic increase of holiday with years of service
*Supportive and friendly working environment
*Long-term career development opportunities


This is a fantastic opportunity for a German speaker looking to develop their career within an international customer service environment.
If interested, please apply today.