Full job descriptionE-commerce Manager
Silverstone, Northamptonshire
Monday to Friday, 09:00 – 17.00
Competitive Salary – Dependent on experience
Macildowie are working with a leading client based in Silverstone, Northamptonshire, to recruit an E-commerce & Insight Manager to join an exciting, fast-paced business operating within the motorsport, events and retail sector.
This is a fantastic opportunity for a commercially driven e-commerce professional who enjoys taking ownership, driving online sales performance and delivering an exceptional customer experience.
Working within a high-profile, event-led retail environment, you will take responsibility for the end-to-end online merchandise operation, combining strategic trading, digital marketing, customer insight and hands-on operational management.
The Role
As E-commerce & Insight Manager, you will play a pivotal role in developing the online retail proposition, maximising commercial opportunities and ensuring a seamless customer journey.
Your key responsibilities will include:
*Taking ownership of e-commerce trading performance, driving revenue growth, conversion and customer engagement.
*Developing and delivering commercial trading plans around major events, seasonal campaigns and product launches.
*Managing online merchandising, promotions, product content and SEO optimisation.
*Working closely with Marketing and Buying teams to coordinate campaigns and product launches.
*Analysing online sales, website traffic, customer behaviour and campaign performance to identify growth opportunities.
*Overseeing the complete online fulfilment process, including dispatch, returns and delivery performance.
*Leading the implementation and ongoing management of click & collect services.
*Utilising CRM insights to improve customer segmentation, retention and email marketing.
*Ensuring brand consistency, customer service excellence and compliance across the online retail operation.
About You
We’re looking for a commercially minded and proactive e-commerce professional who can combine analytical thinking with a hands-on approach.
You will ideally bring:
*Proven experience managing e-commerce performance within a retail environment.
*Strong understanding of digital trading, SEO, online merchandising and conversion optimisation.
*Experience using data and reporting to influence commercial decisions.
*Knowledge of fulfilment, stock management and online order processes.
*Confidence working collaboratively across Marketing, Buying, Operations and warehouse teams.
*Excellent organisational skills and the ability to manage competing priorities.
*A proactive, solutions-focused approach and willingness to get involved operationally.
Experience within merchandise, leisure, events or a fast-moving consumer retail environment would be particularly relevant.
Why Apply?
This is an opportunity to take genuine ownership of an online retail operation within an exciting, recognisable and event-driven environment.
You’ll have the opportunity to influence commercial performance, improve customer journeys and shape the continued development of the e-commerce offering.
If you’re an ambitious e-commerce professional looking for a varied role where you can make a tangible impact, we’d love to hear from you.
Apply today or contact Macildowie for a confidential conversation.