Full job description Administration Officer
Location: Newport, NP19 7AA
Hourly Rate: 12.86 for the first 12 weeks, 13.25 afterwards
Working Hours: 37 hrs per week, Mon-Fr
Working Pattern: Fully office based
Duration: Until 31/03/27 with possible extension
Clearance: Basic BDS to be processed by Brook Street
Looking for a role where your organisation, attention to detail, and customer focus truly matter? Our Client is hiring for a reputed client in Newport, supporting the smooth running of the Courts and Tribunals service. If you enjoy fast-moving admin work and taking pride in delivering "right first time", this could be a great fit.
What you’ll be doing:
* Preparing papers and files for court, tribunals, hearings and meetings
* Producing court/tribunal documents and drafting standard letters and correspondence
* Creating and updating records on internal systems, including data input
* Clerking civil and family courts, tribunals and hearings-ensuring materials are up to date
* Handling counter (face to face), written and telephone enquiries, supporting court users with general queries
* Assisting with listing/rota support, checking files, and contacting relevant parties
* Booking and preparing meeting rooms, agendas, joining instructions and handouts
* Supporting processing of casework by preparing standard documentation and ensuring accurate recording of court outcomes
* Checking and verifying documents and records against procedures and quality standards
* Supporting basic statistical reporting and straightforward calculations, including juror number forecasting
What you’ll bring:
* Strong administrative capability with accurate record-keeping and efficient data input
* Excellent customer service-polite, prompt, helpful, and professional communication with the public and stakeholders
* Confidence working to guidelines and procedures, with initiative to improve processes within a set framework
* Able to handle competing priorities while meeting workload targets for throughput and accuracy
* Comfort working in a team, with regular management support, and openness to flexible, ad hoc duties when needed
Additional information:

* Onsite parking available (multistorey car park opposite-free when in post)


If you’re ready to bring structure, reliability and excellent service to an important public-facing team, apply today via Job Advert.
Brook Street is proud to support the Armed Forces Covenant and as such, we guarantee to interview all candidates who are veterans or spouses/partners of military personnel, and who meet all the essential criteria for the vacancy.
As a Disability Confident Leader, and holder of the Gold Award status from the Defence Employer Recognition Scheme, Brook Street, as a supplier to the Public Sector Resourcing Framework (PSR), will offer you a guaranteed interview with a PSR Sourcer.
Should you identify as a candidate with a disability and/or as a veteran or spouse/partner of military personnel and meet all the essential criteria for the role, we encourage you to reach out to us via the Brook Street website. Here you will find a link to register your interest?and state the role that you are interested in.?We are?committed to engaging with you.?
In cases where we have a high volume of ex-military candidates/military spouses/partners, who meet all of the essential criteria, Brook Street will interview the best candidates from within that group.