Full job descriptionComplaints AdministratorBand 4 Equivalent | £16.83 per hour (Umbrella) | Kent | 2 Days On Site Per Week
An NHS organisation in Kent is seeking a Complaints Administrator to support the effective management of complaints and patient feedback processes.
In this role, you will provide administrative support across the complaints function, ensuring enquiries, concerns and complaints are accurately logged, tracked and progressed in line with organisational policies and timescales. You will liaise with internal teams, maintain detailed records and help ensure high standards of customer service and governance are maintained throughout the process.
Key Responsibilities:
*Administer and coordinate complaints and patient feedback cases
*Maintain accurate records and databases, ensuring all information is up to date
*Monitor complaint deadlines and support timely responses
*Liaise with clinical and non-clinical teams to gather information
*Prepare correspondence, reports and documentation
*Ensure compliance with relevant policies, procedures and confidentiality requirements
Requirements:
*Previous experience dealing with a high volume of complaints
*Strong organisational skills with the ability to manage competing priorities
*Excellent written and verbal communication skills
*Experience maintaining accurate records and handling sensitive information
*Proficiency in Microsoft Office applications