Full job descriptionNorth Wales | Full Time | Competitive Salary + On-Call Allowance
Home Instead are currently rated at Excellent in all sections by CIW, Received 5 star Workbuzz employer award 2025
We are seeking a motivated and professional Care Coordinator to join our growing domiciliary care team in North Wales. This is a varied and rewarding role where you will play a vital part in ensuring our clients receive safe, high-quality, person-centred care whilst supporting our team of Care Professionals.
As a Care Coordinator, you will be responsible for managing care schedules, undertaking client reviews, supporting compliance activities, and participating in the management on-call rota.
What You’ll Be Doing:
Scheduling & Coordination
*Creating and maintaining efficient staff rotas and care schedules.
*Matching Care Professionals to clients based on skills, availability and continuity of care.
*Managing holiday, sickness and emergency cover arrangements.
*Ensuring all care visits are covered and delivered safely.
*Responding to daily operational challenges and schedule changes.
*Monitoring visit delivery and addressing any missed or late calls.
Client Reviews & Quality Assurance
*Conducting regular care reviews with clients and their families.
*Supporting the development and updating of care plans and risk assessments.
*Building strong relationships with clients to ensure exceptional service delivery.
*Following up on client feedback and resolving concerns professionally.
*Ensuring care remains personalised and responsive to changing needs.
Compliance & Administration
*Maintaining accurate care records and documentation.
*Supporting quality assurance audits and compliance monitoring.
*Ensuring staff training, supervision and certification records remain up to date.
*Assisting with safeguarding, incident reporting and regulatory requirements.
*Supporting the Registered Manager during inspections and audits.
*Participating in a rota-based on-call service covering evenings, weekends and bank holidays.
About You
Essential
Experience working within Health and Social Care
Excellent organisational and time management skills
Strong communication and problem-solving abilities
Ability to remain calm under pressure and prioritise effectively
Good computer literacy and experience using Microsoft Office
Full UK Driving Licence and access to a vehicle
Willingness to participate in an out-of-hours on-call rota
A genuine commitment to delivering outstanding care
Desirable
Previous experience in a Care Coordinator or Scheduler role
Level 3 Health & Social Care qualification (or working towards)
Experience within domiciliary care
Knowledge of CIW regulations and care sector compliance requirements
What We Offer
*Competitive salary based on experience
*Additional on-call payments based on 1 in every 8 weeks
*Annual allowance 31 days inclusive of Bank Holidays
*Ongoing training and professional development
*Career progression opportunities
*Supportive and friendly working environment
*Company pension scheme
*Employee wellbeing support
*The opportunity to make a real difference in your local community