Full job description
Role Overview
We are recruiting for an experienced Night Concierge to join a luxury residential development in London.

The successful candidate will be responsible for maintaining high standards of security, customer service and building operations throughout the night. This role requires a professional, proactive and reliable individual who is confident managing emergencies, assisting residents and ensuring the development remains safe and secure.

Key Responsibilities
Resident Services & Front of House
*Deliver exceptional customer service to residents, visitors and contractors, maintaining a professional and welcoming environment.
*Respond promptly to resident enquiries, requests and concerns.
*Maintain resident confidentiality and follow all building procedures.
*Provide clear and accurate handovers to the incoming team.
*Monitor CCTV, access control systems and visitor movements to maintain building security.
*Conduct regular internal and external security patrols, ensuring all communal areas and facilities remain safe and secure.
*Monitor pedestrian and vehicle access, ensuring only authorised individuals enter the development.
*Manage key control procedures, contractor access and visitor registrations.
*Carry out routine building inspections, reporting maintenance issues, hazards and security concerns.
*Monitor car parking areas, communal facilities and other shared spaces.
*Follow opening and closing procedures for designated areas where required.
*Respond confidently to emergencies, including fire alarms, leaks, lift entrapments, security incidents and medical emergencies.
*Monitor fire alarm panels and follow established emergency procedures.
*Ensure fire escape routes and communal areas remain clear of obstructions.
*Report and accurately document accidents, incidents and near misses.
*Liaise with emergency services and building management when required.
*Maintain accurate security patrol logs and incident reports.
*Work closely with the wider Concierge and Management teams to maintain consistent service standards.
*Complete daily reports, incident records and shift handovers.
*Support the induction and training of new team members when required.
*Assist with general building operations and additional duties as reasonably requested by management.


Candidate Requirements
*Previous experience as a Night Concierge, Security Concierge or Residential Concierge, ideally within a luxury residential development.
*Strong customer service skills with a professional and approachable manner.
*Good understanding of building security, CCTV monitoring and access control procedures.
*Confidence responding to emergencies and managing incidents independently.
*Excellent communication, organisational and administrative skills.
*Strong attention to detail and the ability to remain calm under pressure.
*Good understanding of health and safety procedures.
*Reliable, proactive and comfortable working independently during night shifts.
This is an excellent opportunity to join an established luxury residential development, offering a varied role combining resident services, security and building operations.