Full job descriptionRetention Manager (Donor engagement)
Up to £50,000
Hybrid - Nottingham (1x day per week)


This is a rare opportunity to build and shape a donor engagement and retention function from the ground up. Joining at an exciting stage of growth, you will have the autonomy to develop strategy, improve supporter experiences, and drive long-term donor value through data-led engagement programmes.


The Company
They are a purpose-driven organisation with an established supporter base and ambitious plans for future growth. With a strong focus on delivering meaningful impact, they are investing in their fundraising and engagement capabilities to create deeper, longer-lasting relationships with donors. This newly created role offers the chance to influence strategy and make a measurable contribution across the organisation.


The Role
You will:
*Develop and implement a donor retention strategy across key audience segments, including one-off donors, regular givers, major donors, and lapsed supporters.
*Design and optimise multi-channel donor journeys spanning email, SMS, web, social media, messaging platforms, and other engagement channels.
*Lead donor onboarding, stewardship, re-engagement, and feedback initiatives to improve retention and lifetime value.
*Analyse donor behaviour, campaign performance, and retention metrics to identify opportunities for growth.
*Manage retention budgets and ensure activity delivers measurable return on investment.
*Work closely with internal stakeholders to deliver seamless supporter experiences across all touchpoints.
*Produce reporting and insights for senior leadership, using data to inform strategic decisions.
*Champion a donor-first approach across communications, engagement activity, and service delivery.


Your Skills & Experience
*Strong experience within donor engagement, supporter retention, CRM marketing, lifecycle marketing, or fundraising.
*Proven ability to develop and deliver retention strategies that improve engagement and donor value.
*Experience creating customer or supporter journeys across multiple channels.
*Strong analytical skills with the ability to interpret data and translate insights into action.
*Knowledge of CRM systems, donor databases, and campaign reporting.
*Excellent stakeholder management and communication skills.
*A strategic mindset combined with a hands-on approach to delivery.
*Experience operating within a regulated fundraising or membership environment is advantageous.
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What They Offer
*Salary of £65,000.
*Hybrid working model with flexibility around office attendance.
*Opportunity to build and shape a newly created function.
*High levels of ownership and strategic influence.
*Collaborative and supportive working environment.
*Clear opportunities for professional development and career progression.


How to Apply
To find out more about this Retention Manager (Donor Engagement) opportunity, please apply with your CV for a confidential discussion.